Case Studies

Halls Reactive Maintenance is a renowned provider of fully comprehensive reactive and planned maintenance solutions for estates. With a commitment to delivering top-notch services, they offer a genuine 24/7/365 nationwide coverage, catering to all kinds of maintenance requirements. HRM prides itself on a dedicated workforce and a network of thoroughly vetted and approved service partners, ensuring reliable and tailored maintenance solutions for properties.

Somerset based Nest Insurance provide a range of property insurance solutions that seamlessly run alongside a clients mortgage and protection business. A large proportion of incoming business for Nest is telephone related leads. As a new business working alongside an external partner, they inherited their CRM system in order to collect and harvest the lead data, wherein lies the issue…

Does your business face complex challenges, a vast array of clients and various procedures but your business system cannot handle or keep up to date with all the data? Do you crave that one simple solution to align your business and its systems? Since 2016, our client Continuity West has used a multi incident management system (MIMS), originally developed by Evergreen.

Back In 2017, Dave Hayler and Andy Williams from Sagaciti sought help to realise their change management consultancy vision, but they needed help. Evergreen’s help.

UK-based Photofile are justifiably proud of their ‘Seeing is believing’ strapline. And what it says about their skills as a leader in photo and video evidence for medical legal claims. When Photofile needed a major overhaul of its back office accounting system, seeing also led to believing in Evergreen’s services … Photofile director Ross Aldridge explains: ‘In 2016 we realised that we had to address the serious limitations of an existing accounting database. We couldn’t even extract meaningful monthly management information needed to manage the business, or generate historical accounts.’ Photofile had to choose between amending the database or creating a bespoke solution from scratch – with a new supplier. When they chose the second approach, Evergreen was recommended by another IT supplier.

Phoenix Control Systems (PCS) were using an outdated MS Access-based purchasing system that was poorly supported and couldn't be accessed over the internet. Office Manager Julie Lawson concluded that “We wanted something bespoke that suited our needs…There’s nothing off the shelf that would work for us.” In order to meet their requirements PCS enlisted Evergreen’s help.  Evergreen Challenge To create a bespoke web-based purchasing system with the following features: The ability to handle purchase orders (POs), order receipting, projects and suppliers The ability to add POs to projects To be accessible from head office, the panel shop and off-site staff To be able to process multiple users on the system simultaneously

Max Foote Associates is a firm of professionally qualified Chartered Certified Accountants that cover the whole of Somerset and beyond.  Established by Max Foote in 1994 their clients include private individuals, sole traders, partnerships and limited companies.  They also act for clubs, associations and charitable organisations. Max Foote Associates pride themselves on offering a personal and professional service that includes compliance, auditing, tax planning and advice on all accountancy issues and they guarantee the highest standards of technical knowledge throughout the business. The Evergreen Challenge To provide a responsive and flexible Team Management System that will record and manage tasks, time spent and job allocation. The Evergreen Solution Evergreen developed a customised system that provided the company with the following benefits: Manage and track time in 6 minute increments Add instant communications and updates to client records Accessible by the whole team in the office and remotely Client analysis and reporting Project plan and manage individual client deadlines via a dashboard Visibility of task, time spent and individual workload

Tim’s Transport is one of the leading suppliers of S.E.N transport in Gloucestershire. As with any company involved in logistics, they had paperwork. Lots of paperwork.

Evergreen were challenged to provide a Job Management System that enables TDS to create and manage customer records that were previously paper based or held Excel spreadsheets.  We created a Job Management System that enables: TDS to create customer records and job lists with the ability to have multiple visits per job TDS engineers to have a mobile remote view for the job so they can add their times on site and any notes Administration to create emails to send to clients and include notes and photographs associated with the job With Evergreen’s technical expertise TDS now have a Job Management System that is available to access in the office and remotely that can be updated in real time.

With offices in the UK, Russia, Europe and the Far East and representation in the USA, ARNO specialises in consultancy, market research, design, production, logistics, installation and merchandising for the retail industry. Evergreen were challenged to create a stand-alone online ordering system capable of fulfilling orders and managing stock requirements for point of sale material for one of ARNO's large corporate clients in the retail industry. Evergreen created a cloud application that has the following benefits: Secure log-in for users and administrators Ordering duplications and omissions are now avoided Centralised control Greater visibility with customised reporting Improved documentation

LIMUN is the largest annual university-based Model United Nations conference in Europe welcoming over 1500 delegates from across the world each year to London to debate some of the most pressing issues within the global agenda. Challenges for Evergreen: To upgrade the existing marketing website and content management system to reduce time spent on administration processes. To move Limun's administration and registration processes to an online platform, capable of managing in excess of 1500 worldwide delegates.  The Evergreen Solution: Evergreen developed a database system to improve both the delegate's booking experience and facilitate the administration process. Key benefits of the database system: A booking system with integrated PayPal payment gateway to allow delegates to make secure online payments for the first time in the event's history. The ability for the administrator to create events, set the year and registration period and any deadlines which are associated with the event. A search/query function based on multiple criteria for the administrator to easily access information from the delegate list.  The ability to export delegate information to an excel spreadsheet in order to produce ID cards externally from the system. At each stage of the process for registration, an automated email is generated to the delegates to inform them of whether they have been approved or rejected and what the next steps are (if any). Since the website and online registration system have been launched, LIMUN's Secretary General, Kacper Pancewicz has confirmed that the administration process is now more efficient, saving several man hours per day and has enabled the organisers to focus on the more important tasks of achieving deadlines.

Located in the Cotswold Hills above Cheltenham and Gloucester, Adfecto is the professional development and consultancy arm of Gloucestershire Association of Secondary Headteachers Ltd. (GASH). Adfecto, in partnership with Serco, is a regional and national provider of the School Business Management Programmes (SBM) which are developed by the National College.  Evergreen Challenge: To create a fully functional CMS and on-line booking system for training events and briefing sessions.  Evergreen Solution: Evergreen created a system to manage School Business Management programme expectations and to ease participant maintenance, with the added security of having separate log-ins for staff, with differing access levels to the database. Key features included: All data is held securely in one place, replacing the need to update and co-ordinate several spreadsheets.  A platform for reports to be generated quickly, accurately and efficiently The ability to manipulate programme data with course dates, staffing and individual participant learning journeys. Separate log-ins for staff, with differing access levels to the database. Since the introduction of the custom business system, vital reports can now be generated quickly, accurately and efficiently and the database has become an invaluable tool for holding all the data together whilst at the same time providing flexibility.

Simplicity, greater visibility of the business and full traceability are all key components of Tornado Recycling's online database application success. Evergreen's custom web application development has saved Tornado Recycling clients about £25,000 a year in reduced overhead costs in addition to assuring that their businesses remain compliant within the new strict regulations of the scrap metal industry. Entrepreneur and industry compliance expert Spencer Smith needed an urgent database solution for his clients due to new compliance regulations in the scrap metal industry which were introduced in February 2013. Evergreen created a flexible, bespoke online database application that was easy to use, robust and secure.

Fast access to up-to-date data is vital for customers of Windowbase, a specialist in prospect data for the window industry and other sectors. When Windowbase wanted an updated database to meet changing customer requirements, a bespoke product was essential – as was a partner with the skills and experience to meet their high expectations.