Case Studies

Halls Reactive Maintenance is a renowned provider of fully comprehensive reactive and planned maintenance solutions for estates. With a commitment to delivering top-notch services, they offer a genuine 24/7/365 nationwide coverage, catering to all kinds of maintenance requirements. HRM prides itself on a dedicated workforce and a network of thoroughly vetted and approved service partners, ensuring reliable and tailored maintenance solutions for properties.

Outsource Safety is a company that specialises in providing health and safety consultancy services to businesses across the UK. Their primary focus is assisting companies in managing their health and safety obligations and ensuring compliance with relevant regulations and standards.  They offer a range of services, including risk assessments, policy development, ISO management systems, CDM compliance and safety audits. Roger Hart of Outsource Safety asked Evergreen to create a simple CRM system to manage their customer records and the myriad of projects that their consultants were managing. Their clients require regular onsite safety visits and managing the reminder dates and reports was taking more time than they wanted. 

Autus Data Services Ltd is a leading provider of data management solutions in the Financial Services sector, offering comprehensive services and expertise in data cleansing, data enhancement, and data integration.  Their aim is to help companies improve data quality, gain valuable insights, and drive business growth. Andy Marson, a Director at Autus, faced challenges in processing data from a reputable source for his clients. Andy desired to utilise the automated API provided by the data company, but he needed the assistance of a software expert to code it for him. Andy described the situation as "one where we needed external expertise because we didn’t have the necessary skills and knowledge within the business to meet our goals".

Somerset based Nest Insurance provide a range of property insurance solutions that seamlessly run alongside a clients mortgage and protection business. A large proportion of incoming business for Nest is telephone related leads. As a new business working alongside an external partner, they inherited their CRM system in order to collect and harvest the lead data, wherein lies the issue…

Performance Properties had been there and been told "no" by other software developers. Their website was a sub-par user experience for potential clients and frustrating for their own staff to use. Definitely not what is needed to run a successful business.

Bristol Storage Equipment is a family run, Bristol based business that supply, install and maintain pallet racking and other warehouse storage equipment and mezzanine floors throughout the UK. The initial introduction was made by All Things Web®, a long-term trusted partner who provide digital marketing services to both Bristol Storage and Evergreen. George Ives, the Sales Director for Bristol Storage shared some of the challenges facing his company and it soon became apparent that there were opportunities to work with Evergreen to improve the business systems at Bristol Storage.

UK-based Photofile are justifiably proud of their ‘Seeing is believing’ strapline. And what it says about their skills as a leader in photo and video evidence for medical legal claims. When Photofile needed a major overhaul of its back office accounting system, seeing also led to believing in Evergreen’s services … Photofile director Ross Aldridge explains: ‘In 2016 we realised that we had to address the serious limitations of an existing accounting database. We couldn’t even extract meaningful monthly management information needed to manage the business, or generate historical accounts.’ Photofile had to choose between amending the database or creating a bespoke solution from scratch – with a new supplier. When they chose the second approach, Evergreen was recommended by another IT supplier.

Davy Snowdon MBE, a former Olympic Weightlifter, established Pristine Condition International Ltd to improve health and safety and reduce injuries at work by utilising the human body efficiently. The training they provide is very much based on working with employees at risk in situ, on the ground floor, performing real world tasks. As Pristine grew, their office staff faced administration and organisational challenges which wasted valuable time when managing and building relationships with customers. They had identified operational issues with the way in which they logged training records and created certificates, and so approached Evergreen with a view to amending, updating or replacing their current system as they felt it no longer fully met their needs.

Encounter Walking are the largest and most experienced self-guided walking holiday company covering the South West England and Wales.  They are regional specialists for walking holidays and luggage transfers along the UK's longest and best loved National Trails and offer short break options on inland coast to coast paths. They are staffed by walking experts who live and walk in the region.

Phoenix Control Systems (PCS) were using an outdated MS Access-based purchasing system that was poorly supported and couldn't be accessed over the internet. Office Manager Julie Lawson concluded that “We wanted something bespoke that suited our needs…There’s nothing off the shelf that would work for us.” In order to meet their requirements PCS enlisted Evergreen’s help.  Evergreen Challenge To create a bespoke web-based purchasing system with the following features: The ability to handle purchase orders (POs), order receipting, projects and suppliers The ability to add POs to projects To be accessible from head office, the panel shop and off-site staff To be able to process multiple users on the system simultaneously

Max Foote Associates is a firm of professionally qualified Chartered Certified Accountants that cover the whole of Somerset and beyond.  Established by Max Foote in 1994 their clients include private individuals, sole traders, partnerships and limited companies.  They also act for clubs, associations and charitable organisations. Max Foote Associates pride themselves on offering a personal and professional service that includes compliance, auditing, tax planning and advice on all accountancy issues and they guarantee the highest standards of technical knowledge throughout the business. The Evergreen Challenge To provide a responsive and flexible Team Management System that will record and manage tasks, time spent and job allocation. The Evergreen Solution Evergreen developed a customised system that provided the company with the following benefits: Manage and track time in 6 minute increments Add instant communications and updates to client records Accessible by the whole team in the office and remotely Client analysis and reporting Project plan and manage individual client deadlines via a dashboard Visibility of task, time spent and individual workload

Based in Gloucestershire, HallMark are one of the fastest growing companies in the Agri-Sector, providing comprehensive solutions to compliance needs across the food and farming industry.

Tim’s Transport is one of the leading suppliers of S.E.N transport in Gloucestershire. As with any company involved in logistics, they had paperwork. Lots of paperwork.

Evergreen were challenged to provide a Job Management System that enables TDS to create and manage customer records that were previously paper based or held Excel spreadsheets.  We created a Job Management System that enables: TDS to create customer records and job lists with the ability to have multiple visits per job TDS engineers to have a mobile remote view for the job so they can add their times on site and any notes Administration to create emails to send to clients and include notes and photographs associated with the job With Evergreen’s technical expertise TDS now have a Job Management System that is available to access in the office and remotely that can be updated in real time.

Creation, a graphic design and brand engagement agency based in Bristol, needed a business software solution for its well-known multi-national corporate client in the food and beverage industry. They were looking for a production management and administration system capable of storing and selecting graphics from a pre-determined floor plan to then order a complete exhibition stand based on the available graphics supplied by Creation. Creation was aware that some web developers/programmers promise the earth and then when it comes to the launch, the code doesn't work. Knowing that this project was complicated due to the nature of the product they were dealing with and having worked successfully with Evergreen on previous database projects, Creation's Director Nick Wood knew who to call.

With offices in the UK, Russia, Europe and the Far East and representation in the USA, ARNO specialises in consultancy, market research, design, production, logistics, installation and merchandising for the retail industry. Evergreen were challenged to create a stand-alone online ordering system capable of fulfilling orders and managing stock requirements for point of sale material for one of ARNO's large corporate clients in the retail industry. Evergreen created a cloud application that has the following benefits: Secure log-in for users and administrators Ordering duplications and omissions are now avoided Centralised control Greater visibility with customised reporting Improved documentation

With the RFU's Rugby First website system closing, the Gloucestershire Rugby Football Union needed to source a new independent website to continue to communicate vital information to its members. Evergreen Challenge To provide a more professional, corporate looking website with improved navigation and an easy to use content managed system Evergreen Solution Evergreen created... A website and CMS with GRFU corporate colours and logos to enhance the GRFU brand Clearer menus and visual signposts for better navigation and improved visitor experience A Content Management System with easy-to-use editing tools  With Evergreen's technical expertise, the GRFU now has a site that is visible in all web browsers, easier to navigate and has more than halved the time spent on administrative tasks.

Located in the Cotswold Hills above Cheltenham and Gloucester, Adfecto is the professional development and consultancy arm of Gloucestershire Association of Secondary Headteachers Ltd. (GASH). Adfecto, in partnership with Serco, is a regional and national provider of the School Business Management Programmes (SBM) which are developed by the National College.  Evergreen Challenge: To create a fully functional CMS and on-line booking system for training events and briefing sessions.  Evergreen Solution: Evergreen created a system to manage School Business Management programme expectations and to ease participant maintenance, with the added security of having separate log-ins for staff, with differing access levels to the database. Key features included: All data is held securely in one place, replacing the need to update and co-ordinate several spreadsheets.  A platform for reports to be generated quickly, accurately and efficiently The ability to manipulate programme data with course dates, staffing and individual participant learning journeys. Separate log-ins for staff, with differing access levels to the database. Since the introduction of the custom business system, vital reports can now be generated quickly, accurately and efficiently and the database has become an invaluable tool for holding all the data together whilst at the same time providing flexibility.

Evergreen Challenge: Greenbox needed a new website that would provide marketing information to gain new festival customers and also allow staff to register. In addition to this they were looking for an online management system that could be used to manage festival information, co-ordinate staff activities and waste disposal sites, communicate news and documents to staff, and manage vehicle tachometer and inspection information. Greenbox already had a few systems in place that just weren't correlating.  Evergreen Solution: Evergreen created a flexible yet robust online database application to streamline the administration of the business and consolidate all the data and information into one place. Key Benefits: Data that is more interactive, giving their site managers and staff greater visibility of time sheets and rotas and improving communications between the site managers and staff.  The flexible online database is simplistic but effective and a great saving on time spent co-ordinating rotas, analysing time sheets and sorting through endless piles of paper. Centralised software enables greater visibility of all business operations. The system is permission based allowing secure access with diffreent authority/access levels Having centralised control of the data with real time dates gives owner Clive Phillips greater visibility of his business operations. Since the system has been installed, business operations have become more efficient. More time has been liberated for Clive to plan for the next festival season and to negotiate longer term contracts to grow the business further.

Simplicity, greater visibility of the business and full traceability are all key components of Tornado Recycling's online database application success. Evergreen's custom web application development has saved Tornado Recycling clients about £25,000 a year in reduced overhead costs in addition to assuring that their businesses remain compliant within the new strict regulations of the scrap metal industry. Entrepreneur and industry compliance expert Spencer Smith needed an urgent database solution for his clients due to new compliance regulations in the scrap metal industry which were introduced in February 2013. Evergreen created a flexible, bespoke online database application that was easy to use, robust and secure.

Based in Hertfordshire, National Lock & Safe (NLS) is one of the UK's leading Locksmith Services. They needed to streamline their processes with an automated data base, providing a higher level of customer service than they could currently offer.

Evergreen Challenge: To create and host a stand alone website utilising Solutions Diverse's own servers to create an online ordering platform, for their customers whilst keeping the integrity of the customer's own branding intact. The system had to be robust and secure, being available only to the client and capable of handling orders from 600 stores belonging to one of their major customers with the possibility of being replicated and used to roll out to other big brand names in the Solutions Diverse prestigious list of clientele. Evergreen Solution: Evergreen created a custom online ordering system that its customers found easy to use and that had an effective administration facility for the Solutions Diverse administration team. Key Benefits: Back orders and returns can be easily monitored and multiple orders can be collated from the same client. A comprehensive range of customised reports produced from real-time updates gives greater business visibility. The individual customer's brand ideals and logo are used subtly throughout the system, maintaining brand consistency. Each store has a separate, secure log-in with customised dashboard showing a list of current orderded, back-ordered or returned items. Each store has the ability to view a history of the orders and returns they have made and create a returns docket, which lists the quantities and comments as to why a product is being returned. A PDF resource document section allows store users to access core documentation created by Solutions Diverse. Solutions Diverse now have a system that can be easily customised and replicated for other customers. The ordering process is now smoother both for the Solutions Diverse team and for its customers.  

Fast access to up-to-date data is vital for customers of Windowbase, a specialist in prospect data for the window industry and other sectors. When Windowbase wanted an updated database to meet changing customer requirements, a bespoke product was essential – as was a partner with the skills and experience to meet their high expectations.

Nationwide Property Solutions specialise in tailoring specific property maintenance packages. If it involves the fabric of commercial or residential property, NPS takes care of it. They provide services as diverse as roof repairs and pest control demands via third-party service providers.