Case Studies

GDA is a vibrant local deaf charity in Gloucestershire, which is growing strongly.  In recent years, its reputation for outstanding delivery on a whole range of services and activities for deaf and hard of hearing people has led to the organisation being awarded several health trust and local authority contracts. GDA have now expanded the valuable work it does into Wiltshire and South Gloucestershire.

Davy Snowdon MBE, a former Olympic Weightlifter, established Pristine Condition International Ltd to improve health and safety and reduce injuries at work by utilising the human body efficiently. The training they provide is very much based on working with employees at risk in situ, on the ground floor, performing real world tasks. As Pristine grew, their office staff faced administration and organisational challenges which wasted valuable time when managing and building relationships with customers. They had identified operational issues with the way in which they logged training records and created certificates, and so approached Evergreen with a view to amending, updating or replacing their current system as they felt it no longer fully met their needs.

Encounter Walking are the largest and most experienced self-guided walking holiday company covering the South West England and Wales.  They are regional specialists for walking holidays and luggage transfers along the UK's longest and best loved National Trails and offer short break options on inland coast to coast paths. They are staffed by walking experts who live and walk in the region.

UFH Services were using an inefficient system consisting of Microsoft Word, Excel and Outlook as well as numerous physical files and documents. Managing Director Doug Ingram thought incorrectly submitted forms, over reliance on paper documents and manual data entry were costing UFH an estimated 20% of revenue. After researching off-the-shelf solutions Doug decided that a bespoke system from Evergreen was the way to reduce costs.

By remaining static, you make life easy for your competitors and you make life hard for yourself. We were approached by Southside, a Bath-based charity, providing families with expert, independent and reliable support who were in danger of just that. The problem Southside were using an ageing case management system which was not providing the right level of information, encryption and data storage required to meet the strict requirements of the local council in order to win their next contract.

Tim’s Transport is one of the leading suppliers of S.E.N transport in Gloucestershire. As with any company involved in logistics, they had paperwork. Lots of paperwork.

Evergreen were challenged to provide a Job Management System that enables TDS to create and manage customer records that were previously paper based or held Excel spreadsheets.  We created a Job Management System that enables: TDS to create customer records and job lists with the ability to have multiple visits per job TDS engineers to have a mobile remote view for the job so they can add their times on site and any notes Administration to create emails to send to clients and include notes and photographs associated with the job With Evergreen’s technical expertise TDS now have a Job Management System that is available to access in the office and remotely that can be updated in real time.

Creation, a graphic design and brand engagement agency based in Bristol, needed a business software solution for its well-known multi-national corporate client in the food and beverage industry. They were looking for a production management and administration system capable of storing and selecting graphics from a pre-determined floor plan to then order a complete exhibition stand based on the available graphics supplied by Creation. Creation was aware that some web developers/programmers promise the earth and then when it comes to the launch, the code doesn't work. Knowing that this project was complicated due to the nature of the product they were dealing with and having worked successfully with Evergreen on previous database projects, Creation's Director Nick Wood knew who to call.

LIMUN is the largest annual university-based Model United Nations conference in Europe welcoming over 1500 delegates from across the world each year to London to debate some of the most pressing issues within the global agenda. Challenges for Evergreen: To upgrade the existing marketing website and content management system to reduce time spent on administration processes. To move Limun's administration and registration processes to an online platform, capable of managing in excess of 1500 worldwide delegates.  The Evergreen Solution: Evergreen developed a database system to improve both the delegate's booking experience and facilitate the administration process. Key benefits of the database system: A booking system with integrated PayPal payment gateway to allow delegates to make secure online payments for the first time in the event's history. The ability for the administrator to create events, set the year and registration period and any deadlines which are associated with the event. A search/query function based on multiple criteria for the administrator to easily access information from the delegate list.  The ability to export delegate information to an excel spreadsheet in order to produce ID cards externally from the system. At each stage of the process for registration, an automated email is generated to the delegates to inform them of whether they have been approved or rejected and what the next steps are (if any). Since the website and online registration system have been launched, LIMUN's Secretary General, Kacper Pancewicz has confirmed that the administration process is now more efficient, saving several man hours per day and has enabled the organisers to focus on the more important tasks of achieving deadlines.

With the RFU's Rugby First website system closing, the Gloucestershire Rugby Football Union needed to source a new independent website to continue to communicate vital information to its members. Evergreen Challenge To provide a more professional, corporate looking website with improved navigation and an easy to use content managed system Evergreen Solution Evergreen created... A website and CMS with GRFU corporate colours and logos to enhance the GRFU brand Clearer menus and visual signposts for better navigation and improved visitor experience A Content Management System with easy-to-use editing tools  With Evergreen's technical expertise, the GRFU now has a site that is visible in all web browsers, easier to navigate and has more than halved the time spent on administrative tasks.

Evergreen Challenge: Greenbox needed a new website that would provide marketing information to gain new festival customers and also allow staff to register. In addition to this they were looking for an online management system that could be used to manage festival information, co-ordinate staff activities and waste disposal sites, communicate news and documents to staff, and manage vehicle tachometer and inspection information. Greenbox already had a few systems in place that just weren't correlating.  Evergreen Solution: Evergreen created a flexible yet robust online database application to streamline the administration of the business and consolidate all the data and information into one place. Key Benefits: Data that is more interactive, giving their site managers and staff greater visibility of time sheets and rotas and improving communications between the site managers and staff.  The flexible online database is simplistic but effective and a great saving on time spent co-ordinating rotas, analysing time sheets and sorting through endless piles of paper. Centralised software enables greater visibility of all business operations. The system is permission based allowing secure access with diffreent authority/access levels Having centralised control of the data with real time dates gives owner Clive Phillips greater visibility of his business operations. Since the system has been installed, business operations have become more efficient. More time has been liberated for Clive to plan for the next festival season and to negotiate longer term contracts to grow the business further.

Based in Hertfordshire, National Lock & Safe (NLS) is one of the UK's leading Locksmith Services. They needed to streamline their processes with an automated data base, providing a higher level of customer service than they could currently offer.

Evergreen Challenge: To create and host a stand alone website utilising Solutions Diverse's own servers to create an online ordering platform, for their customers whilst keeping the integrity of the customer's own branding intact. The system had to be robust and secure, being available only to the client and capable of handling orders from 600 stores belonging to one of their major customers with the possibility of being replicated and used to roll out to other big brand names in the Solutions Diverse prestigious list of clientele. Evergreen Solution: Evergreen created a custom online ordering system that its customers found easy to use and that had an effective administration facility for the Solutions Diverse administration team. Key Benefits: Back orders and returns can be easily monitored and multiple orders can be collated from the same client. A comprehensive range of customised reports produced from real-time updates gives greater business visibility. The individual customer's brand ideals and logo are used subtly throughout the system, maintaining brand consistency. Each store has a separate, secure log-in with customised dashboard showing a list of current orderded, back-ordered or returned items. Each store has the ability to view a history of the orders and returns they have made and create a returns docket, which lists the quantities and comments as to why a product is being returned. A PDF resource document section allows store users to access core documentation created by Solutions Diverse. Solutions Diverse now have a system that can be easily customised and replicated for other customers. The ordering process is now smoother both for the Solutions Diverse team and for its customers.  

Nationwide Property Solutions specialise in tailoring specific property maintenance packages. If it involves the fabric of commercial or residential property, NPS takes care of it. They provide services as diverse as roof repairs and pest control demands via third-party service providers.