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Major Incident Management System for Continuity West
Does your business face complex challenges, a vast array of clients and various procedures but your business system cannot handle or keep up to date with all the data?
Do you crave that one simple solution to align your business and its systems?
Since 2016, our client Continuity West has used a multi incident management system (MIMS), originally developed by Evergreen.
What problem did Continuity West have?
The basics of MIMS are fairly standard.
However, with increased business growth, they were handling up to 500 plans and 20,000 tasks across dozens of sites for a single client.
This complexity of tasks and plans meant an increase in time and resources for our client, putting a strain on the current system.
After much development, Evergreen delivered a significantly enhanced, user-friendly system, offering the same levels of customer service.
Benefits
Mike West from Continuity West reports his considerable satisfaction with the new effective system that hits just the right level in the market.
It is proof of MIMS’ value that it’s helped double the number of schools it supports. It’s also helped them add an NHS Trust and another significant commercial organisation to their client portfolio.
Many say it’s a lot easier to use and much more intuitive than they expected.
They also like how it works from any device, be that a mobile phone or a desktop PC - and they’re often pleasantly surprised to discover that MIMS does much more than they expected.
Mike goes on to explain how Evergreen created and implemented – in a notably fuss-free way – an excellent system for a tiny fraction of the cost typically required just to implement IT systems by many organisations.
‘The whole of MIMS V2,’ he explains, ‘cost less to develop and implement than one system modification made to the corporate HR system I mentioned earlier.
That’s very impressive. Would I recommend Evergreen? Absolutely!’
Click here to read a more detailed PDF about this project.
