Enhanced Efficiency through their own Bespoke CRM

Halls Reactive Maintenance is a renowned provider of fully comprehensive reactive and planned maintenance solutions for estates.

With a commitment to delivering top-notch services, they offer a genuine 24/7/365 nationwide coverage, catering to all kinds of maintenance requirements.

HRM prides itself on a dedicated workforce and a network of thoroughly vetted and approved service partners, ensuring reliable and tailored maintenance solutions for properties.

The Challenge

In 2018, Halls Reactive identified the need to hire an additional administrator to support their growing operations. However, a keen-eyed employee recognised an opportunity for cost-saving and efficiency improvement. Having previously worked for a company utilising an Evergreen system, they suggested that implementing a new software system before recruiting the administrator could prove highly advantageous.

Clare Hall, Managing Director, said "We are always looking for ways to improve our operation and it's tempting to just take on more people as you get busier. This time we thought having our own software would be a much better investment".

The Evergreen Solution

Halls Reactve collaborated with Evergreen to customise a bespoke software solution to align seamlessly with their brand and workflows. The team at Evergreen personalised the system to meet their specific needs, ensuring they could begin using the software early in the New Year. The versatility and adaptability of the Evergreen system meant it could be molded to suit Halls Reactive's unique processes and methods of conducting business.

Benefits and Outcomes

By adopting the Evergreen bespoke software system, Halls Reactive unlocked several key benefits:

1. Cost Savings: Implementing the software before hiring the additional administrator saved Halls Reactive the expense of an extra salary. Evergreen's upfront pricing model, without per-seat licensing, ensured that the ownership of the system belonged solely to them, without any recurring costs for user licenses.
2. Enhanced Efficiency: With the new software in place, Halls Reactive streamlined their maintenance processes and improved operational efficiency. The system allowed them to handle reactive and planned maintenance seamlessly, ensuring faster response times and better service delivery to their clients.
3. Customisation and Flexibility: The Evergreen system's adaptability empowered Halls Reactive to make necessary changes to the software according to their evolving requirements. This flexibility allowed them to tailor the system to their unique business processes, further optimising their workflows.

Darren Hall, Accounts Director, said  "the new system is making our staff so much more efficient and the information is right at their fingertips now. With all the cost savings as well we just haven't looked back since we decided to get software to fit our exact needs." 

Conclusion

Halls Reactive's decision to integrate the Evergreen system into their operations proved to be a strategic move, combining cost-saving measures with enhanced operational efficiency.

The successful implementation of the software empowered Halls Reactive to take full control of their maintenance processes, providing clients with top-tier services tailored to their specific properties.

As Halls Reactive continue to grow and evolve, they do so with a reliable and adaptable software system supporting their business every step of the way.

Are you ready to start your journey with Evergreen? Get in contact today.

Click here to share this case study with someone.